• Customer Renewal Specialist

    Job Location(s) SE-Stockholm
    Job ID
    2018-2015
    Category
    Customer Success
  • Overview

    The Planview Customer Renewal Specialist is responsible for working with customers to facilitate the renewal process from quote to closure. We are looking for a motivated, client focused, high-energy individual with business-to-business, customer success or development experience.

    The ideal candidate would be a detailed orientated and organized individual, with the ability to work closely with the various Planview departments involved with the customer lifecycle.

     

    Responsibilities

    • Renewal pricing and negotiations
    • Renewal contracting
    • Managing the pipeline of upcoming renewals
    • Communicating the status of renewals to management via SFCD and other
    • methods
    • Customer-focused communications
    • Partnering with Account Management, Customer Success Management, A/R, Legal

    Accountability

    • On-timer renewals
    • Price increases
    • Customer satisfaction

    Qualifications

    • Bachelor’s degree is required
    • Previous sales methodology training preferred
    • Understanding of product solution and licensing model
    • Must be a strong team player
    • Strong written and verbal communication skills

    Great Benefits and Fun Perks

    • We offer highly competitive benefits packages for every lifestyle.
    • No one likes working in a box, right? That’s why in our office locations we have open work environments with optional standing desks, soft drinks, gourmet coffee machines and fresh fruit to get your day going! Oh, and a patio balcony with BBQ’s for those days when the weather is behaving.
    • We believe in regular fun office events and monthly happy hours!
    • We offer flexible work hours and we are family friendly.

    Planview is an Equal Opportunity Employer

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