Customer Care Consultant

Job Location(s) SE-Stockholm
Job ID
2018-1654
Category
Customer Care

Overview

Planview is a world leader in work and resource management for enterprise and commercial business, and passion for technology, customer commitment, and innovation is what drives us. And we are growing!

Right now, we are seeking for the right person to join our Projectplace Customer Care team at our office in Stockholm, Sweden.

 

We want to meet you who are structured and communicative, and who have a genuine interest in delivering quality customer service. You understand the importance of customer care and are committed to exceeding the expectations of every customer. You want to make a difference for our customers, you take responsibility and follow through, and enjoy collaborating with your team and other departments to ensure a great customer experience.

Responsibilities

  • Helping our customers from all markets to resolve their support issues via email, chat and phone
  • Collaborating in and outside the Customer Care team to solve technical issues
  • Troubleshooting and reporting bugs to our development teams
  • Identifying and contributing to process improvements
  • Occasionally assisting with translations and proofreading of our products into your language
  • Contributing to our open and positive learning environment where you share your own insight and take part in the knowledge and ideas of others

Qualifications

  • Excellent customer facing skills
  • Strong communication and listening skills
  • Experience in technical support/IT support, customer service or similar (experience with SaaS an advantage)
  • Experience with different browsers and operating systems
  • Ability to analyze and solve problems of varying complexity
  • Driven and curious to keep learning and sharing
  • High level of initiative, professionalism and judgment
  • Fluent in both written and spoken English and Swedish and preferably German, Norwegian or Spanish

Great Benefits and Fun Perks

  • We offer highly competitive benefits packages for every lifestyle.
  • No one likes working in a box, right? That’s why in our office locations we have open work environments with optional standing desks, soft drinks, gourmet coffee machines and fresh fruit to get your day going! Oh, and a patio balcony with BBQ’s for those days when the weather is behaving.
  • We believe in regular fun office events and monthly happy hours!
  • We offer flexible work hours and we are family friendly.

Planview is an Equal Opportunity Employer

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